RETURNS & EXCHANGES POLICY
We understand how fast little ones feet grow, that’s why any exchanges are FREE within 30 days. If you would like to start a return, click here or click on the GET RMA link on the left sideabove of this page.
If you would like to exchange your order for a different style, color or size, within 30 days of purchase please fill out the return form or call customer service at 212-246-1900 and you will be provided with a free return label. Once the return request is completed, please place a new order for the product that you wish to purchase next. This way your new order can be shipped as quickly as possible without waiting for the return/exchange to be processed.
If you receive the incorrect style or size please fill out the return form or call customer service at 212-246-1900 and you will be provided with a free return label. If you are unhappy with your purchase and would like to return your order we'll gladly accept returns on merchandise in its original new/unworn condition within 30 days of purchase for a full refund. Please just submit a return form and we’ll provide a return label for $6.95.
EXCHANGE OR REFUND TERMS AND CONDITIONS
- If you are not happy with your JambuKD purchase, you may return your order for a refund within 30 days of purchase, we can provide a return label and subtract the shipping cost from your refund.
- All exchanges and returns must be unworn and in the same condition you received them in and in their original packaging for all exchanges or returns.
- If you receive defective shoes from Jambukd.com, please contact customer service.
- Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
- Returns and exchanges are only accepted if purchased on Jambukd.com.
- We do not offer direct exchanges. Please place a new order, should you want a different color, size or style.
- Exchanges and Returns being sent from Alaska are not eligible for a free return label. Please contact customer service at 212-246-1900 or email [email protected] and they can assist you.
Any questions we did not answer? Feel free to give customer service a call at 212-246-1900 or email us at [email protected].